Terms & Conditions

An account is for the person or business that creates it. You are responsible for keeping your login details private and for everything done through your account. Accounts may not be shared or resold.

You decide what goes into your guide. You are responsible for making sure your texts, prices, house rules, safety information and photos are accurate, lawful and up to date, and that you have the right to use any material you upload.

The platform, its design, code and templates remain our property. Your own texts, logo and photos remain yours; you grant us the licence needed to display and translate them inside your guide.

Monthly subscription: the displayed monthly amount is charged in advance for each month. Renewal is automatic every month until you cancel it. Annual subscription: the displayed annual total is charged in advance for 12 months. Renewal is automatic every 12 months until you cancel it; this is not payment in monthly instalments. Turn off renewal in Billing before the next charge. Access continues until the end of the paid period. Mandatory rights to cancel, withdraw or receive a refund remain unaffected. Available payment methods are shown at checkout. Choosing a different payment method does not change the service, billing period or renewal rules. For hotel plans and custom offers, the written order specifies scope, price, duration and renewal. Individually agreed fixed-term guide licences have their own start and end dates and are renewed separately; they do not automatically create a subscription.

We process personal data as described in our Privacy Policy. Guests can read a guide without creating an account.

Your account details, guide content, photos and translations are stored in our hosted database and file storage, operated by our infrastructure providers. We do not promise a particular country of storage; on request we will tell you which providers and regions are in use. Each account's data is kept separate, and a published guide is readable only through the public address you choose. Your content is kept for as long as your account exists.

We use necessary cookies to run the service, and optional cookies only with your consent. See the Cookie Policy.

We rely on third parties for hosting, email, payment and translation. Those providers process data on our behalf under their own terms.

We aim for continuous availability but do not guarantee uninterrupted service. Maintenance, updates and events outside our control may cause downtime.

To the extent permitted by law, our liability is limited to the amount you paid for the service in the twelve months before the claim. We are not liable for indirect loss such as lost bookings or lost profit.

A free trial is a temporary service for evaluating Smart Digital Guide. Guides published during a trial are clearly labelled as a trial, and stop being visible to guests when the trial ends unless a paid plan is activated. Your guide address, content and printed QR codes are kept and continue to work once a plan is active. Trial materials you print or share must keep the trial label we provide.

You may not present a free trial guide to guests, property owners or other customers as a finished, paid or permanent service, and you may not sell, sublicense or charge for access to a trial guide. Reselling Smart Digital Guide, or setting up guides on behalf of other property owners commercially, requires a written partner or reseller agreement with us; approved partners may do so on the terms of that agreement. The account holder is responsible for everything published from the account.

Every plan includes all 12 supported guest languages. Your plan determines how many properties or guides you may publish. These limits are enforced by the service. You can change plan at any time. Created content is not deleted because of a limit: if you exceed your publication allowance, you may need to unpublish a guide before publishing another. Private drafts do not use publication slots.

You may not use the service for anything unlawful, and in particular not for phishing, malware or other harmful code, spam or unsolicited marketing, fraud or deception, impersonating another person or business, infringing copyright, trade marks or other intellectual property, attempting to break into or gain unauthorised access to the service, another account or our systems, or circumventing security measures, technical protections or your plan limits. Misleading or hateful content, and material unsuitable for minors, are also not allowed. Do not place special-category personal data about guests — for example health details, religious beliefs or copies of identity documents — in a guide. We may ask you to remove content that breaks this section, and we may suspend a guide or an account where it is broken.

Free has no time limit within its plan limits and does not start a paid trial. Paid-plan trials last 14 days. Trial and billing information is visible only to the account holder. If a trial ends without active paid access, eligible guides published before trial end stay available for 7 days. This protects existing publication only and does not change Stripe billing dates or extend the trial. Suspension, revoked access and security restrictions take priority. After protection ends, guest access pauses unless an active plan permits publication; the owner can explicitly adapt a guide to Free. Content, photos, translations, the guide address and QR code are retained. Nothing is automatically deleted. When a paid subscription ends, its existing access rules apply. If a payment fails, access may continue during the existing retry period. We may suspend a guide or account for a breach of these terms and will explain the reason.

You may change plan at any time. When you move to a smaller plan, nothing is deleted, but content above the new limits may have to be unpublished or reduced before you can add anything new. Amounts already paid for the current period are not refunded unless the law requires it.

Ready in 2–5 business days after payment and receipt of all materials. Includes a guest link and QR code. First month (30 days) included for a new Starter subscription. After the included 30 days, Starter renews automatically each month at the price shown before payment. You can cancel renewal in Billing. Already subscribed? You pay for setup only; your current subscription and renewal date stay unchanged. After handover, you update text, photos and other information yourself. A separate Starter subscription keeps one guide online with all 12 languages; ongoing content editing by SGUIDE is not included. Included: 2 consolidated rounds of revisions within the agreed scope, requested within 14 days of delivery of the first draft. Send one combined list per round. Time spent waiting for our revisions does not count towards these 14 days. Work outside the agreed scope and later content updates require a separate quote and confirmed availability. Each new task needs our acceptance. These revision limits concern requested content changes. Platform faults and failures to deliver the agreed work are handled separately; statutory rights are unaffected.

Guest languages are produced by machine translation of your own text. It is usually good, but it is not a certified translation and it can contain mistakes. Your original wording is always kept and never replaced. For safety, legal or medical information, check the translated text yourself or write it in the languages you need.

If you buy as a consumer, your mandatory rights, including withdrawal, cancellation, complaints and refunds where applicable, remain unaffected. Accepting these terms or choosing a payment method does not by itself waive a right of withdrawal. Any legally required separate request or consent must be obtained separately. We may update these terms. We notify you of material changes affecting your rights or obligations and request acceptance of the new version before continued use of paid features. Norwegian law applies; disputes are subject to Norwegian courts unless mandatory consumer rules give you another forum.

SGUIDE is operated by Dariusz Golonka. Contact: support@sguide.no.